In case of Emergency
The 24-hour Emergency Assistance Service is available 24 hours a day,
365 days a year for assistance with medical emergencies.
Click here for international calling guide
You must notify Specialty Assist immediately of any serious illness or injury while
abroad which necessitates admittance to a hospital as an in-patient, or before any
arrangements are made for repatriation.
Specialty Assist is able to aid in:
- Authorise payment of hospital and medical bills
- Repatriation to Australia after a serious accident or illness if medically necessary
- Urgent messages to your family
- Interpreters in non-English speaking overseas hospitals
When calling, please be ready with:
- Your name
- Your policy number
- The nature of your problem
- Phone number where you are
- Your home doctor's details
- Your travel itinerary
All non-Emergency Claims
Cheap Travel Insurance claims are handled by Cerberus Special Risks
To make a claim on your policy, please
download a claim form or for claims enquiries, please call Cerberus Special
Risks on 1300 625 229.
You must post this form together with supporting documentation within 30 days of
your return date:
Cheap Travel Insurance Claims
PO Box A975
Sydney NSW 1235
Australia
Cerberus specialises in travel insurance and has been appointed to manage Cheap
Travel Insurance claims on behalf of certain Underwriters at Lloyd's.
When you submit your claim, you have to provide certain documents for the claims
department to be able to assess and settle your claim. For medical claims you will
usually need original medical accounts and receipts. For loss of personal belongings
claims, you will need a police report and proof of ownership for the items. Your
case manager will let you know if they need you to submit any other documentation.
ALL documents will need to be translated into English.
When a personal belongings claim is received, you have to provide proof of ownership
for the lost or stolen items. Typically, the claims department will accept photographic
evidence, warranty cards, manuals, receipts, bank or credit card statements as proof
of ownership.
If the police don't write you a report for the stolen items, you should obtain a
report from your holiday representative, hotelier or local tourist office wherever
possible confirming the loss and reasons why the police would not assist you. All
claims are paid in Australian dollars and the rate of currency exchange used is
the rate at the time you incurred the expense.