Why Cheap Travel Insurance - Frequently Asked Questions

We understand that the only reason you purchase Cheap Travel Insurance is just in case something goes wrong. Accidental loss or damage to your luggage or insuring against cancellation of your trip are covered in your Cheap Travel Insurance policy. But what if the unthinkable happens and you or a family member need overseas medical treatment or even medical evacuation?

With your Cheap Travel Insurance policy comes the reassurance of one of the leading global emergency assistance providers, Specialty Assist and a product that is underwritten by certain Underwriters at Lloyd's, the world's leading insurance market.

Frequently Asked Questions

Can I buy insurance for one way travel?

Yes. When entering your details, simply select the date you want the insurance to end in the "When are you returning?" field.

Please note however, in the event of a claim, you will need to demonstrate that it was your intention to return to Australia. Also, if you are repatriated during your trip and do not hold a return ticket, you will be required to reimburse the cost of the return ticket to us.

Am I still covered if I work while travelling overseas?

You are allowed to engage in non-hazardous, non manual work while you are overseas. However, you are not covered for Personal Liability while working.

What sort of things does Cheap Travel Insurance cover?

Our policy covers you for medical expenses incurred overseas, medical evacuation, cancellation costs, personal baggage, personal liability and additional expenses.

Before purchasing insurance, you should read the full terms and conditions within the Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording) to ensure this product is suitable for you.

Is there a cooling off period?

Definitely!

If you are not completely happy with your travel insurance within 14 days from the date of purchase, we will give you a full refund of the premium paid provided no claims have been made or you have not started your trip and you give us written confirmation of the cancellation.

How do I make a claim?

In the event of an incident or loss, you need to download and fill out the claim form. All claims must be made within 30 days of your trip ending.

Once we receive all the ORIGINAL relevant documentation a claim is processed within 10 working days.

Is there any type of emergency service available?

24 hour emergency assistance is available through Specialty Assist 24 hours a day, 365 days a year.

Specialty Assist is able to liaise with doctors and hospitals worldwide to guarantee medical expenses if medically necessary to arrange emergency repatriation with medical escort, to give guidance and help to other members of the party, or to pass a message to relatives.

Am I covered when riding a motorbike?

Yes, provided you hold the relevant valid licence for the country in which you are travelling in and adhere to all conditions of that licence (i.e. engine capacity restrictions), you are covered under all sections of the policy except personal liability.

Am I covered when driving a car?

Yes, subject to you holding the relevant valid licence to drive in the country you are travelling in and that you adhere to the conditions of that licence.

Coverage applies to all sections of the policy except personal liability. You should find out first if the car owner or rental company provides this for you.

Are my credit card details safe when purchasing through the website?

We make a secure transaction with the bank via a payment gateway. We do not see, store or record these credit card details, simply receive authorisation from the banking institution. This connection uses a 128bit encrypted SSL web server certificate so that any information is encrypted and scrambled.