How to claim

To make a claim please download a claim form.

Send us the completed form with supporting documents (translated into English) within 30 days of your return.

For all claims we need:

  • Proof of your travel dates (e.g. eTickets); and
  • Relevant Credit Card Statements where used to purchase travel arrangements.

For Medical and Dental claims, please have the following:

  • Medical Certificate (from GP or Dentist)

    If you suffered with Gastroenteritis, a stomach bug, an ear, nose or throat infection, or a cold, then you do not need to complete this form.

  • Original medical/dental receipts
  • Treating doctors report
  • Hospital admission & discharge reports where relevant
  • Letter from dentist with details of emergency treatment provided

For lost, stolen or damaged luggage:

  • Proof of ownership of all items
  • Repair quotes for damaged items
  • Loss report from police or relevant authority made within 24 hours of loss
  • Original receipts for replacement items
  • Property Irregularity Report (PIR) for lost luggage
  • Boarding pass & baggage tags from the carrier
  • ATM, bank, credit card statement or currency conversion slips showing withdrawal of funds
  • Proof that IMEI number locked for mobile phones

How to send your claim:

The fastest way to send us your claim is by email.

Make sure you sign your form before scanning it and any supporting documents to

Alternatively, print and post your claim to:

Cheap Travel Insurance
PO Box A975
Sydney NSW 1235

If you have any questions about your claim please contact our customer service team on 1300 625 229 (Monday-Friday 9am-5pm)